Warranty Policy
Every Heatlie Doors product is thoroughly inspected before leaving the factory.
Heatlie Doors products are warranted to the original owner against defects from workmanship and materials for the period of two years from the date of the original purchase.
If any defects occur in the powder coating or hardware, as a result of reasonable and normal use, during a period of two years from the date of purchase by the original owner, the defect will be repaired free of charge, at the sole discretion of M&A MEAD INVESTMENTS PTY LTD.
After a period of two years the customer will incur costs for repairs. The amount will be determined by the date of purchase of the product.
The 2 year warranty applies only to Heatlie Doors standard colour range.
Repairs to faults or defects on powder coating colours that are not an Heatlie Doors standard colour will incur costs, payable by the customer.
A freight charge will apply to all warranty claims.
Proof of purchase is a requirement of any warranty repair of an Heatlie Doors product.
This warranty does NOT apply to defects arising out of the following:
Repairs attempted by others and or the use of parts not sold by Heatlie Doors
The product has been abused, misused or improperly maintained and/or used without proper care (refer maintenance chart).
This warranty excludes the following:
The customer acknowledges that they have inspected the product and that they have made an informed selection and purchase of the product.
Heatlie Doors products are warranted to the original owner against defects from workmanship and materials for the period of two years from the date of the original purchase.
If any defects occur in the powder coating or hardware, as a result of reasonable and normal use, during a period of two years from the date of purchase by the original owner, the defect will be repaired free of charge, at the sole discretion of M&A MEAD INVESTMENTS PTY LTD.
After a period of two years the customer will incur costs for repairs. The amount will be determined by the date of purchase of the product.
The 2 year warranty applies only to Heatlie Doors standard colour range.
Repairs to faults or defects on powder coating colours that are not an Heatlie Doors standard colour will incur costs, payable by the customer.
A freight charge will apply to all warranty claims.
Proof of purchase is a requirement of any warranty repair of an Heatlie Doors product.
This warranty does NOT apply to defects arising out of the following:
Repairs attempted by others and or the use of parts not sold by Heatlie Doors
The product has been abused, misused or improperly maintained and/or used without proper care (refer maintenance chart).
This warranty excludes the following:
- Wear of brass finish on handles and locks
- Insect screen
- Key Alike - where a key other than the one provided to Heatlie Doors by the customer will not operate the lock
- Locking troubles caused by house movement
The customer acknowledges that they have inspected the product and that they have made an informed selection and purchase of the product.